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WELCOME TO THE GREAT
SMOKY MOUNTAINS. Thank You for staying with Mill Creek
Cabin Rentals. We hope you have a wonderful stay.
Please read over the lodging policy because you will
be asked to agree to it.
Please Note: You must be 21
years of age or older to rent a cabin or chalet.
KEY CODES - On the day of your
arrival, you may call our office at 1-888-908-6066
between 1:00 and 6:00 p.m. to get the key code for
your cabin.
PAYMENT -All reservations
require a deposit of ½ the total at time of booking.
After your reservation is made we will email or mail
you a credit card receipt and rental agreement for you
to sign and return to our office.
Pursuant to the provisions of
the Tennessee Code Annotated, Title 47, Chapter 18 and
Title 62, Chapter 13, Section 62-13-104(b)(3),
Subdivision (D)(i), Accommodations by Parkside, LLC
discloses the following as policy:
"All advance rent deposits,
damage deposits and balance of rent due are deposited
into a bank escrow clearing account. These deposits
are considered income to Accommodations by Parkside,
LLC upon receipt and may be used immediately. Any
refund considerations are expensed from the general
books of Accommodations by Parkside, LLC on a case by
case basis."
Rates: are subject to change
without notice. ACCOMMODATIONS BY PARKSIDE, LLC will
not be responsible for errors on confirmations,
e-mail, etc. In addition to room rate there may be a
processing fee and if applicable, a pet fee.
Minimum Stays: There is a
2-night minimum stay except on holidays. In July,
October and during special events there is a 3-night
minimum. (Some holidays 4 to 5 night minimum)
Check-in Time: begins at 4:00
PM. During peak times there may be a slight delay and
your patience is appreciated.
Check-out Time: is at 11:00 AM,
an additional charge will apply for late checkouts.
However additional days may be available, please
contact our staff for availability.
Occupancy: Occupancy is limited
to the number of people booked into that unit only.
House is only booked to accommodate the number that
the house will hold per sleeping arrangement. This
number is to include all children and adults....
Occupancy limits will be strictly enforced !!! No
house parties are allowed !!! Guests violating these
rules will be asked to leave the premises forfeiting
all remaining rent.
Cancellation Policy: If for any
reason you should need to cancel, please call our
office 30 days prior to your arrival at which time you
may receive your deposit back less a $50 cancellation
fee. In the event of failure of appliances, whirlpool,
hot tub, central heat and air, any public utilities
including satellite or cable TV, we will make every
effort to correct the malfunction as soon as possible.
Neither the rental company nor the property owners
will be obligated to refunds in the event of failure.
You are responsible for the entire booking once your
reservation has been made and confirmed. There will be
a $20.00 plus tax, fee for any changes made to your
reservation. (Change in cabins, dates, etc.)
Refunds - All our units are
privately owned and because of such they may be
removed from the rental program due to being sold by
owner. If this does occur after placing a reservation
you agree that ACCOMMODATIONS BY PARKSIDE reserves the
right to only give a total refund for the reservation.
DESCRIPTIONS AND AMENITIES ARE SUBJECT TO CHANGE
WITHOUT NOTICE. Your cabin will be inspected prior to
your arrival to make sure mechanical and
non-mechanical items are working. If something is not
working please call us at 1-888-908-6066. NEITHER THE
RENTAL COMPANY NOR THE PROPERTY OWNER ARE OBLIGATED TO
GIVE REPLACEMENTS OR REFUNDS IN THE EVENT OF FAILURE
OR ABSENCE OF ANY ITEMS, OR FOR ANY PUBLIC UTILITIES.
NO REFUNDS WILL BE GIVEN DUE TO EARLY DEPARTURE. THIS
INCLUDES WEATHER RELATED DEPARTURES.
Pets: As we may have guests with
allergies, we have established a NO PETS policy. If a
pet is found in a cabin, this is a violation of our
policy; you will be asked to leave forfeiting all
remaining rent and any security deposit. There will
also be a $125.00 cleaning fee charged to you, to
cover the carpet and furniture cleaning. This policy
does not apply to our pet friendly homes. DOGS ONLY.
Those in pet friendly homes need to abide by pet rules
and regulations. There is a $50.00 plus tax,
non-refundable pet charge, per pet. Dogs are not to be
left unattended. They must be crated if left alone in
the cabin. Owners must take full responsibility for
any damages caused by their pet. We assume no
responsibility for your pets.
Do not MOVE OR REMOVE any
furnishings, accessories or linens from your cabin for
any reason, or you will be charged.
Some of our cabins are equipped
with sophisticated electronics such as home theater
rooms with surround sound systems. If Home Theater,
TV, DVD, VCR or satellite are found disconnected,
there will be a fee to you of $100.00 to reconnect.
Bugs and Animals-Some of our
cabins are in the mountains, we do have monthly pest
control, however, you are in the mountains and you may
experience critters. Sorry for the inconvenience.
Please don 't
feed the animals.
Non smoking- All of our
homes have a no smoking policy. Rules are strictly
enforced.
Guests
Responsibilities: Guests will assume full
responsibility for damages, excessive cleaning charges
or missing items from the chalets due to negligence.
Refunds for Early
Departure: No refunds for any reason, this will
include weather conditions as we have reserved these
days for your enjoyment.
Deposit: A Deposit of
50% of your reservations total will secure your stay,
which will be applied toward your total. We accept
Visa and MasterCard, Money Orders and Certified
checks. Your balance is due 10 days prior to your
arrival and will be charged to the credit card we have
on file unless otherwise instructed by you.
Hot Tubs: Hot tub
covers will be inspected after each rental. Damages to
any cover will result in a $350.00 charge. Please use
care in removing and replacing the cover to prevent
damages. In using the hot tub please DO NOT use any
oils or bubbles in the tubs - if so, there will be a
$30.00 charge. DO NOT wear jewelry in the tub. Wearing
makeup may cause a reaction due to the chemicals used
in the tubs. Hot tubs are treated with Bromine or
chlorine. If you have sensitivity to either chemical,
please do not use hot tubs. We recommend that you
shower after being in the hot tub. If you have any
medical conditions please contact your physician
before using hot tub. Use hot tub at your own risk.
Please check water temperatures in the whirlpool, bath
and hot tubs before entering.
Pool Tables: Some of
our cabins have pool tables. There will be a $15.00
charge to replace broken pool sticks. If the felt on
the pool table is damaged, there will be a $350.00
charge to replace the felt. Please be very careful
when playing pool, so that other guests may enjoy the
use of the table too.
Telephone Service:
Local phone calls are free. However, long distance
calls are blocked. Prepaid calling cards or any other
card using a 1-800 number to access is accepted.
Satellite TV Systems:
You will be charged for any Pay per View Movie that is
watched or attempted to receive. These transactions do
show on owners billing statements. There are blocks on
the systems to try and prevent this.
Check out Procedures:
in summer set thermostat at 75 degrees, in the winter
set at 60 degrees. Fans stay on auto. Dishes used will
be washed, dried and put away in cabinets. Trash will
be bagged and put in outside garbage cans. Leave
linens on bed, wet towels on bathroom floor. The
settings on the refrigerators are correct. Please do
not adjust them. If proper procedures are not taken,
there is a minimum $25.00 charge.
Guests staying at
Shagbark Community- No ATV's, RV's, Campers or
Trailers. No vehicles towing car trailers or campers
are permitted. Please inform reservations if you are
towing a trailer or camper. We also have some areas
that these types of vehicles will not be possible to
get to. Some areas have limited parking. Shagbark does
not allow any massage therapy companies in their
community.
Liability: This rental
program is under the management of ACCOMMODATIONS BY
PARKSIDE, LLC, who acts only as an agent for the
owners. Under no circumstances will ACCOMMODATIONS BY
PARKSIDE, LLC be responsible for any loss, expense,
damage, claims, injury, direct or indirect
consequential or otherwise. ACCOMMODATIONS BY PARKSIDE,
LLC reserves the right to refuse or discontinue
service to any person and /or rescind any contract for
accommodations or guest services. All properties are
privately owned; Management Company, ACCOMMODATIONS BY
PARKSIDE, LLC, and the homeowner will not be
responsible for accidents or injury to guests or loss
of money, jewelry or valuables of any kind. If legal
action is needed guests will be responsible for all
legal fees.
WEATHER RELATED - The
weather in Tennessee sometimes cannot be predictable.
In case of impassable roads, we will try and
accommodate you with another cabin of similar type. If
it is calling for inclement weather while you are
staying with us, please make sure you get all supplies
needed in case of power outage (flashlights, matches,
extra non-perishable food, bottled water, etc.).
ACCOMMODATIONS BY PARKSIDE, LLC and the individual
homeowners will not be responsible for maintaining the
conditions of roads, decks and driveways in the event
of snow, ice, rain, etc. All of our units are located
on county and city roads and are not maintained by the
rental agency or homeowner. ACCOMMODATIONS BY PARKSIDE,
LLC will not perform "rescue missions". The
guest agrees to take full responsibility for their
safety as well as the passengers in the vehicle. The
guest also understands that the risk of traveling in
inclement weather may result in loss of property,
damage, loss of life, etc.
After hours calls:
There may be a fee for some after hours emergency
calls. (Example: $25.00 locking yourself out, etc.)
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Signature Date
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